Friday, January 09, 2015

Melissa Kelly

This week we surprised Melissa Kelly of our Sales Department with the award for Full-time Employee of the Month for December 2014.

Melissa is our Sales Assistant and has been in that job for nearly a year, having formerly been a member of our Front Desk Team.  When she was promoted to her current position, she brought with her a wealth of knowledge about how room reservations "work", and coupled with her strong attention to detail, and her outstanding personality, she has become an indispensable member of the Sales Team.

Melissa is the person who handles group room blocks, especially those for weddings, so if you are working with us on a piece of "group" business, you may have spoken to Melissa.  I hope you enjoy seeing her great smile, which you can actually hear through the phone "loud and clear" when you talk to her.

Here are some photos of the presentation:

 In the collage above you can see how surprised and delighted Melissa was when we surprised her with this award.  We are always thinking of new and unique ways to present these awards, as we want as many people as possible to see what goes on in creating a fun and enjoyable work environment for our team members.  Recognizing our staff where our guests can see what is going on adds to the great atmosphere of these special occasions.
 Here is a photo of the entire Sales and Catering Team.  Left to right, standing:  Lindsay Otis, Catering Sales Manager; Thomas MacDonald, Director of Sales; Sara Norris, Catering Manager; Karen O'Kane, Director of Catering.  Seated: Jessica Wright, Sales Manager; Melissa Kelly, Sales Assistant; and Laura Abraham-Long, Catering/Sales Manager.
On a  day-to-day basis, Melissa is Thomas' right hand person, so it was appropriate that she is pictured standing to his right.

I hope you enjoy learning a little more about our internal operations here at the Hawthorne Hotel, and I hope you will join me in congratulating Melissa.

Stay tuned, as next week we will be honoring our Employees of the Year at our annual holiday party, and we will be sure to post that right here on our blog.

I hope to see you here.


Juli Lederhaus
General Manager

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