Monday, March 31, 2014

Salem Marine Society - A Unique Setting

Located on the roof of the Hawthorne Hotel is a small clubhouse, built as part of an agreement in order to get the land to build the Hawthorne Hotel.  It is the headquarters of the Salem Marine Society.  This space is so interesting, but unfortunately it is only accessible to Salem Marine Society members.

Here is a video that I shot there several years ago with Jim McAllister, a local historian, giving a "tour" of this space which is modeled after the Tara Topian, a sailing vessel (barque) that sailed out of Salem in the late 1880's.

Click on this link to see the video on YouTube:  Salem Marine Society Video Tour .






Here is a slide show: Slide Show of Salem Marine Society  if you want things to proceed more at your own pace.

I hope you enjoy this "tour" and that you will stop by the hotel for a visit as well.

Juli

Sunday, March 30, 2014

Hawthorne Hotel's Flags of the Week ~~ March 31 through April 6, 2014

North Dakota

Monday March 31 Armenia and Nevada   
Tuesday April 1 Australia and New Hampshire
Wednesday April 2 Austria and New Jersey                     
Thursday April 3 Azerbaijan and New Mexico                    
Friday April 4 Bahamas and New York 



Armenia

Saturday April 5 Bahrain and North Carolina                         
Sunday April 6 Bangladesh and North Dakota          

*Denotes special request 


FAQs about our Flag Program

Q.  Why do we have a "flag program" here at the Hawthorne Hotel?

A.  Our owner instituted this program as a way to encourage anyone who comes in contact with us here in Salem, or at our hotel, to think more globally, rather than parochially, about the world we live in.  He believes that the world would be better off if we all thought about the fact that there are other places, other cultures, to understand and appreciate.

Q.  How long has this program been in existence?

A.  While I do not have the exact date it was started, I know that it was fully operational when I arrived at the Hawthorne Hotel as General Manager in the Spring of 1999, so likely at least since 1998 and possibly longer.

Q.  Where are the flags flown?

A.  The country flag flies to the right of the front door as you face the hotel, and the state flag flies on the left.
Q.  How are the flags chosen?

A.  The Hawthorne Hotel owns all of the flags of the member nations of the United Nations, so we fly those flags for the "country" flag, in alphabetical order.  The hotel also owns all of the flags of the states and related protected entities of the United States, and those are also flown in alphabetical order.

Q.  Are there any exceptions to which flags are flown on a particular day?

A.  Yes, we take special requests from guests who will be staying in the hotel, having a function in the hotel, from our staff members, and even from people in the community.  If someone calls us with even a mildly compelling request, we generally honor that request, on a first-call basis.

Q.  What about "Old Glory" -- the flag of the United States of America?

A.  That flag is always flying on the roof of the Hawthorne Hotel.   One day a woman marched into my office and gave me a huge piece of her mind along the lines of how dare we fly the flag of XXX country instead of the flag of the USA.  She ranted on and on for a few minutes before I could interrupt her to tell her that the flag of the USA was the largest flag we own, and was clearly flying on the roof of the hotel.  She quickly mumbled "never mind" and walked out of my office as quickly as she had walked in.

Q.  Does the program ever create controversy over the flag(s) that are flying?

A.  We have had coincidences of flying flags in our normal alphabetical order, when a flag of a country with which the US had previously been at war, and was now in peace with, was flying on a particularly historic date.  For example, one year on December 7, we were flying the flag of Japan.  We got a few phone calls that day scolding us for our recognizing that country on the anniversary of Pearl Harbor Day.

Q.  What kinds of good things have happened that you can share?

A.  In addition to having our guests happily surprised and delighted because we have honored their special requests, we have also had some nice "happy coincidences" where we have inadvertently been flying the flag of a country when we have been visited by a particular group of people who are from that country, and they just happened by.  Many photographs have been taken in the front of the Hawthorne Hotel with a special flag.

Q.  If I want to request a particular flag or flags be flown, how do I go about making that request?

A.  Please call us at 978-825-4444 or 978-825-4322.  If you reach our voicemail, leave us a message with the details of your request and we will make every effort to honor your request.  Remember we can only fly the flags we have, which are all the flags of the member nations of the UN, and the flags related to the United States of America (states, territories, protectorates, etc.)


We hope to see you here!

Juli

Saturday, March 29, 2014

Guest Newsletter for Sunday, March 30

Here is the Hawthorne Guest Messenger for Sunday, March 30, 2014.



Hotel Notes
No plans for Easter yet?  It’s not too late to make reservations for our Easter Day Grand Buffet. Enjoy delicious food and meet the Easter bunny, too!  We still have seatings available!  Call 978-825-4311 to make reservations, or for more details.

Weather Forecast   
Rain showers throughout the day, temperatures in the low 40s.

What’s Happening in Salem this week
The House of the Seven Gables will celebrate Women's History Day on Sunday, March 30, 2014 by offering visitors specialized tours of the Gables mansion.  These tours will highlight the role of women, famous and obscure, rich and poor, who have been associated with the history of The House of the Seven Gables.

The Gables' Women's History Tours:
Sunday, March 30, 201410:30AM, 12:30PM, and 2:30 PM

VIP of the Day
The Hawthorne Hotel would like to welcome their VIP of the day, Jennifer Perez!

Flags of the Day
Ireland
New York

This Day in History
On March 30, 1981, President Ronald Reagan is shot in the chest outside a Washington, D.C., hotel by a deranged drifter named John Hinckley Jr. The president had just finished addressing a labor meeting at the Washington Hilton Hotel and was walking with his entourage to his limousine when Hinckley, standing among a group of reporters, fired six shots at the president, hitting Reagan and three of his attendants.



I hope to see you here!

Juli

REVISED Hawthorne Hotel's Flags of the Week ~~ March 24 through March 30, 2014

Mississippi

Monday March 24 Afghanistan and Michigan  
Tuesday March 25 Albania and Micronesia
Wednesday March 26 Algeria and Minnesota                    
Thursday March 27 Andorra and Mississippi                   
Friday March 28 Angola and Missouri  




Albania

Saturday March 29 Antigua and Barbuda and Montana                       
Sunday March 30 Ireland* and New York*            

*Denotes special request 


FAQs about our Flag Program

Q.  Why do we have a "flag program" here at the Hawthorne Hotel?

A.  Our owner instituted this program as a way to encourage anyone who comes in contact with us here in Salem, or at our hotel, to think more globally, rather than parochially, about the world we live in.  He believes that the world would be better off if we all thought about the fact that there are other places, other cultures, to understand and appreciate.

Q.  How long has this program been in existence?

A.  While I do not have the exact date it was started, I know that it was fully operational when I arrived at the Hawthorne Hotel as General Manager in the Spring of 1999, so likely at least since 1998 and possibly longer.

Q.  Where are the flags flown?

A.  The country flag flies to the right of the front door as you face the hotel, and the state flag flies on the left.
Q.  How are the flags chosen?

A.  The Hawthorne Hotel owns all of the flags of the member nations of the United Nations, so we fly those flags for the "country" flag, in alphabetical order.  The hotel also owns all of the flags of the states and related protected entities of the United States, and those are also flown in alphabetical order.

Q.  Are there any exceptions to which flags are flown on a particular day?

A.  Yes, we take special requests from guests who will be staying in the hotel, having a function in the hotel, from our staff members, and even from people in the community.  If someone calls us with even a mildly compelling request, we generally honor that request, on a first-call basis.

Q.  What about "Old Glory" -- the flag of the United States of America?

A.  That flag is always flying on the roof of the Hawthorne Hotel.   One day a woman marched into my office and gave me a huge piece of her mind along the lines of how dare we fly the flag of XXX country instead of the flag of the USA.  She ranted on and on for a few minutes before I could interrupt her to tell her that the flag of the USA was the largest flag we own, and was clearly flying on the roof of the hotel.  She quickly mumbled "never mind" and walked out of my office as quickly as she had walked in.

Q.  Does the program ever create controversy over the flag(s) that are flying?

A.  We have had coincidences of flying flags in our normal alphabetical order, when a flag of a country with which the US had previously been at war, and was now in peace with, was flying on a particularly historic date.  For example, one year on December 7, we were flying the flag of Japan.  We got a few phone calls that day scolding us for our recognizing that country on the anniversary of Pearl Harbor Day.

Q.  What kinds of good things have happened that you can share?

A.  In addition to having our guests happily surprised and delighted because we have honored their special requests, we have also had some nice "happy coincidences" where we have inadvertently been flying the flag of a country when we have been visited by a particular group of people who are from that country, and they just happened by.  Many photographs have been taken in the front of the Hawthorne Hotel with a special flag.

Q.  If I want to request a particular flag or flags be flown, how do I go about making that request?

A.  Please call us at 978-825-4444 or 978-825-4322.  If you reach our voicemail, leave us a message with the details of your request and we will make every effort to honor your request.  Remember we can only fly the flags we have, which are all the flags of the member nations of the UN, and the flags related to the United States of America (states, territories, protectorates, etc.)


We hope to see you here!

Juli

Mark Your Calendars, April 5 and 6 -- To Do at PEM

SENSATIONAL INDIA! FESTIVAL RETURNS TO PEM
WEEKEND CELEBRATION OF INDIA’S ART AND CULTURE


SATURDAY, APRIL 5 & SUNDAY, APRIL 6, 2014
BOLLYWOOD DANCE PARTY SATURDAY NIGHT

SALEM, MA ––The Peabody Essex Museum (PEM) celebrates an unparalleled 200-year legacy of cultural exchange with India with its Sensational India! festival, April 5 and 6. Join us for a vibrant array of dance and music performances, art-making activities and the popular Bollywood Dance Party with DJs from Boston Sound and Light Company.

SCHEDULE OF EVENTS

SATURDAY, April 5| 10 AM – 5 PM| DAYTIME ACTIVITIES FREE WITH ADMISSION
SATURDAY, April 5| 9 PM – MIDNIGHT | BOLLYWOOD DANCE PARTY | $15 & $20
SUNDAY, APRIL 6| 10 AM – 5 PM| DAYTIME ACTIVITIES FREE WITH ADMISSION

SATURDAY, APRIL 5
10 AM – 5 PM | ART DEMONSTRATION | ATRIUM
See original works inspired by the Indian art collection at PEM created by fiber art students from Massachusetts College of Art. Engage with these works and explore the range of fiber materials used as different media.
10:30 – 11 AM  | STORYTIME: Ganesha’s Sweet Tooth  | MEET AT INFORMATION DESK
FAMILIES W/ CHILDREN AGES 3 AND UP
One of the most well-known Indian deities, Ganesha, is taken on a journey led by his love of sweets. Join us for this fun and beautifully illustrated book by Sanjay Patel and Emily Haynes.
11 AM – 1 PM | DEMONSTRATION: LESSONS ON A LOOM | ADULTS | ATRIUM
Meet textile artist Suruchi Kabra as she demonstrates some weaving techniques and talks about her work. Her practice focuses on designing fabrics for interiors.
NOON – 12:45 PM | DANCE PERFORMANCE | ALL AGES | ATRIUM
Awarded the title of “Jewel of India” by the Government of Sri Lanka, Rama Vaidyanathan is one of the leading exponents of Bharatanatyam, a popular classical dance. At PEM, she presents a specifically commissioned repertory to highlight the theme of design in Indian classical dance, accompanied by live music.
1 PM |PRESENTATION: MODERNISM IN INDIAN ART |  MORSE AUDITORIUM
PEM’s Curator of Indian and South Asian Art Sona Datta discusses the inception of modernism in Indian art, focusing on PEM’s collection and the work of artist Jamini Roy, the subject of her 2010 book Urban Patua.
2 – 4 PM | DROP-IN ART MAKING: TEXTILE PRINTING | CREATE SPACE
FAMILIES W/ CHILDREN AGES 3 AND UP
Join Suruchi Kabra to try your hand at developing your own concepts and turning them into textile designs.
2:30 3:30 PM | DEMONSTRATION: INDIAN CLASSICAL MUSIC  
Carnatic musicians present an interactive demonstration to highlight the design, the form and structure of Indian classical music including the use of notes and the genesis of Ragas.
9 PM – MIDNIGHT | BOLLYWOOD DANCE PARTY | ATRIUM
DJ Yogz and DJ D-Xtreme of Boston Sound and Light Company transform PEM’s soaring Atrium into a nightclub by spinning the latest Bollywood, Bhangra and Western remixed music. Cash bar, 21+.  Members $15, nonmembers $20. Advance tickets preferred; limited tickets at door.
Reservations by April 2. pem.org/calendar
SUNDAY, APRIL 6
10 AM – 5 PM | ART DEMONSTRATION | ATRIUM
See original works inspired by the Indian art collection at PEM created by fiber art students from Massachusetts College of Art. Engage with these works and explore the range of fiber materials used as different media.

10:30 – 11 AM  | STORYTIME: Ganesha’s Sweet Tooth  | MEET AT INFORMATION DESK
FAMILIES W/ CHILDREN AGES 3 AND UP
One of the most well-known Indian deities, Ganesha, is taken on a journey led by his love of sweets. Join us for this fun and beautifully illustrated book by Sanjay Patel and Emily Haynes.

11 AM – 1 PM | DEMONSTRATION: LESSONS ON A LOOM | ADULTS | ATRIUM
Meet textile artist Suruchi Kabra as she demonstrates some weaving techniques and talks about her work. Her practice focuses on designing fabrics for interiors.
1 – 1:45 PM | DANCE PERFORMANCE | ALL AGES | ATRIUM
Awarded the title of “Jewel of India” by the Government of Sri Lanka, Rama Vaidyanathan is one of the leading exponents of Bharatanatyam, a popular classical dance. At PEM, she presents a specifically commissioned repertory to highlight the theme of design in Indian classical dance, accompanied by live music.
2 – 4 PM | DROP-IN ART MAKING: TEXTILE PRINTING | CREATE SPACE
FAMILIES W/ CHILDREN AGES 3 AND UP
Join Suruchi Kabra to try your hand at developing your own concepts and turning them into textile designs.
2:30 PM | PRESENTATION: GOOGLE’S ART PROJECT  | MORSE AUDITORIUM  | RESERVATIONS SUGGESTED
Piotr Adamczyk of Google’s Art Project will discuss the extraordinary program that puts the best art collections of the world on the Web. Thanks to this effort, people can now view 30,000 works of art from more than 150 museums, without leaving their house. Adamczyk will specifically focus on work in India, including the recently launched Archaeological Survey of India, which seeks to protect the cultural heritage of the nation. This lecture made possible in part by the George Swinnerton Parker Memorial Lecture Fund.

3:30-4:30 PM | DEMONSTRATION: INDIAN CLASSICAL MUSIC | ATRIUM
Carnatic musicians present an interactive demonstration to highlight the design

I hope to see you here (or there!)

Juli

Friday, March 28, 2014

What is Slow Art Day? Mark Your Calendars -- April 12, 2014

This event is absolutely one of my favorite days of the year.

SLOW ART DAY 2014

Saturday, April 12, 10AM-2PM

PEM Atrium and Galleries

Included with museum admission -- Salem residents and PEM members are FREE!

To register, visit www.slowartday.com

Join the grassroots event with a simple mission: help more people discover for themselves the joy of looking at and loving art. Come early to explore suggested works in the galleries at your own pace; then join others for lunch at 1PM in the Atrium to talk about what you saw, felt, and discovered.

Why Slowly?
When people look slowly at a piece of art, they make discoveries. The most important one is that they can see and experience art without an expert (or expertise).  And that’s an exciting discovery. It unlocks passion and creativity and helps to create more art fans.

How does it work?

One day each year, people all over the world visit local museums and galleries to look at art slowly. Participants look at five works of art for 10 minutes each and then meet together over lunch to talk about their experience. That’s it. Simple by design, the goal is to focus on the art and the art of seeing. 


To register, visit slowartday.com

Thursday, March 27, 2014

Do You LOVE Salem History? Want to Know More?

Jim McAllister’s

Spring 2014
Salem Lecture Series

First Church in Salem, Unitarian 
 316 Essex Street

 Lecture Schedule
  
Wednesday, April 16             Baker’s Island Reverie
A “visit” to Salem’s most inaccessible, mysterious, quirky, historic, and naturally beautiful neighborhood, featuring plenty of photographs, fascinating facts and stories

Wednesday, April 23              When the Going Gets Weird…
North Shore tales that just beg to be told, including UFO's, sea serpents, haunted ships and invisible foes, seers and psychics, clever criminals, and even a mysterious moving meal chest.

Wednesday, April  30             The Great Salem Fire: Stories Within the Story
A look at the human side of the great conflagration - tales of  victims, heroes and even a few villains - drawn from personal letters, diaries, newspaper accounts, and official reports.

Wednesday  May 7              The Salem - San Francisco Connections
A tale of two cities, separated by a continent but bound together by a "shared" mayor, a pair of very famous booksellers, the Shreve family, devastating fires, and gold hunters.

Wednesday May 14             Magnificent Men (and Women!) of the McIntire District
Quick sketches of famous opera singers and music men, authors, artists, politicians, and inventors who once lived in this historic district named for an equally famous architect-carver.

            
Jim’s one - hour lectures will begin at 7 p.m. and will be held in the Cleveland Room at the First Church in Salem,  316 Essex Street.  Please use the entrance to the right and rear of the church. Doors open at 6:30. Admission is $12, cash or checks only please. Series tickets are available at a reduced rate of $48. For more information contact Jim at  culturecorner@gmail.com or 978.979.5907.

I hope to see you here, or there.

Juli


Wednesday, March 26, 2014

We Love Our Team Members

Our TEAM MEMBERS make us shine!  Today we honored one such team member who really goes above and beyond all the time to create an excellent outcome for us and our guests.  No matter the event, Cheryl Ennis who is a member of our Banquet Department (and who helps out in other departments as well) is always "there" for us, and always does an excellent job.

I feel that the Hawthorne Hotel is where it is because of the kind of staff members we have here -- staff who understand that just because we don't charge the very highest prices, we can still deliver the very highest quality of personalized service.  So when I talk to our staff about our business model, I try to always remind them that we are not in the "hotel" business, we are in the "hospitality" business.

Recently we received an event evaluation that mentioned Cheryl by name.  The client was just waiting for something, and Cheryl stopped by and asked if she could get her anything.  The client asked where she could get some kind of chips or nuts to snack on.  Cheryl determined more exactly what was desired, and went to one of our vending machines, bought the guest what she wanted, and delivered it right back to her. That is definitely "high touch" service of the "hospitality" nature in all our books.

Here we are today, honoring Cheryl for this kind of exemplary service, not just for that one incident, because I can assure you that for every time we hear about something specific like this, there are many times when Cheryl is providing that kind of "high touch" service.  It is something she does for virtually every event she works.

Here is the "surprise" moment!

Liz Dube, Banquet Manager, giving the assembled crowd "the speech" about why Cheryl was nominated.
Rebecca Cope, Dining Services Manager, is smiling in recognition of everything Liz is saying.

Left to right:  Liz Dube, Banquet Manager; Cheryl Ennis, February Employee of the Month; Juli Lederhaus, General Manager


I hope you will join me in recognizing Cheryl when you see her next time.

Juli

Tuesday, March 25, 2014

PInterest, this Blog, Our Social Media History at the Hawthorne Hotel

Okay, we have gone and done it.  We are on Pinterest now, and quite honestly, we are excited about it.  It takes me having one of those "ah-ha" moments before I will adopt a new technology, but when I finally figure out a cool reason for our business to be involved in something, I sure do embrace it.

This blog is now officially just over nine (9) years old!  It has been posted on EVERY DAY for all of those nine years, starting on March 22, 2005.  You can check if you want. No days missed!

Almost as soon as Twitter came on the scene we adopted that because we heard that it was kind of a mini-blog, and that made sense to me.  But when FaceBook was available, I couldn't figure out why it was important for the Hawthorne Hotel, and how to use it properly for a business purpose.

On March 18, 2009 I started a FaceBook page for the Hawthorne Hotel, but I was still easily confused about the differences between posting "for" the Hotel, and personal posts.  It wasn't until January 1 of 2011 that FaceBook came out with "Pages" which made things make sense for me as a business.   That was when I was able to begin to separate the two kinds of posts, and really make use of FaceBook for the Hawthorne Hotel.  Over the past two years we have really gained in "friends" and we have fun with that social media connection with our guests.

Here it is, March again, and I have finally begun to understand Pinterest as yet another place to engage people in a unique way -- this time completely through images. (Kudos to our Catering Sales Team for pushing me in this direction, and providing the lesson I needed to fully understand how to do these posts easily, with special thanks to Jessica Wright.)

So to help you a bit, here is my simplistic view of the social media world for business -- I think of the following:

Blog = Glossy Magazine
Twitter = Radio Announcement or Blurb
FaceBook = Daily Newspaper
Pinterest = On-line, Organized Photo Album

They can all link together which is helpful and fun.

So, now that I am launched down that "Pinterest" road, here is a link to one of the 21 boards we set up -- our "history" board, called Hawthorne Archives:  Historical Archives of the Hawthorne Hotel .  If you are "on Pinterest" and have items of an interesting historical connection to the Hawthorne Hotel, we would love to see them.  This photo is a slice of a screenshot of that board:



Oh, and if you don't already "follow" us in these various places, we would love to have you do so.  It is much more fun to do these kinds of things if we know someone is actually looking at what we do.

          

:-)

I hope to see you here, or in one or more of those places.

Juli

Monday, March 24, 2014

Wow! Awesome Review From The Knot -- Wedding Site

For weddings, there is no better site than "The Knot" -- just ask any bride or groom, or even members of the wedding party.  Here is a recent review that "says it all" regarding a February wedding here at the Hawthorne Hotel.  I hope you enjoy reading it as much as we did.

Sure started our week off "just right".

We couldn’t have been any happier with our decision to have our wedding at the Hawthorne Hotel this year. The hotel has perfected the art of managing a wedding well, both in the technical and personalization level.

The level of effort made by the entire management team, combined with the cozy atmosphere at the hotel, made for a day that we and our guests will never forget. The management team we’ve worked with included Alaina as the catering manager, Liz as the event coordinator, and Jessica for room bookings. In terms of catering,

Alaina worked closely with us to make sure that we had everything we wanted. We were also able to remove and add some items from the wedding package to best meet our budget. She worked with some of my family members as well to make sure that wedding favors and room gifts are dispersed properly to our guests.

On the day of the occasion, Liz was a highly effective coordinator. She met with the DJ, the staff, the limo driver and the florists and everything was handled flawlessly. And lastly, in terms of bookings, it was obviously a complex process working with all our guests staying at the hotel the night of the event.

Jessica worked closely with us to make sure that both our in-town and out-of-town guests had rooms and no one was missed. The hotel online booking management system was also an added perk.

Overall - we loved our wedding at the Hawthorne and will without a doubt recommend it!

We hope to see you here.

Juli


Sunday, March 23, 2014

Hawthorne Hotel's Flags of the Week ~~ March 24 through March 30, 2014

Mississippi

Monday March 24 Afghanistan and Michigan  
Tuesday March 25 Albania and Micronesia
Wednesday March 26 Algeria and Minnesota                    
Thursday March 27 Andorra and Mississippi                   
Friday March 28 Angola and Missouri  



Albania

Saturday March 29 Antigua and Barbuda and Montana                       
Sunday March 30 Argentina and Nebraska          

*Denotes special request 


FAQs about our Flag Program

Q.  Why do we have a "flag program" here at the Hawthorne Hotel?

A.  Our owner instituted this program as a way to encourage anyone who comes in contact with us here in Salem, or at our hotel, to think more globally, rather than parochially, about the world we live in.  He believes that the world would be better off if we all thought about the fact that there are other places, other cultures, to understand and appreciate.

Q.  How long has this program been in existence?

A.  While I do not have the exact date it was started, I know that it was fully operational when I arrived at the Hawthorne Hotel as General Manager in the Spring of 1999, so likely at least since 1998 and possibly longer.

Q.  Where are the flags flown?

A.  The country flag flies to the right of the front door as you face the hotel, and the state flag flies on the left.
Q.  How are the flags chosen?

A.  The Hawthorne Hotel owns all of the flags of the member nations of the United Nations, so we fly those flags for the "country" flag, in alphabetical order.  The hotel also owns all of the flags of the states and related protected entities of the United States, and those are also flown in alphabetical order.

Q.  Are there any exceptions to which flags are flown on a particular day?

A.  Yes, we take special requests from guests who will be staying in the hotel, having a function in the hotel, from our staff members, and even from people in the community.  If someone calls us with even a mildly compelling request, we generally honor that request, on a first-call basis.

Q.  What about "Old Glory" -- the flag of the United States of America?

A.  That flag is always flying on the roof of the Hawthorne Hotel.   One day a woman marched into my office and gave me a huge piece of her mind along the lines of how dare we fly the flag of XXX country instead of the flag of the USA.  She ranted on and on for a few minutes before I could interrupt her to tell her that the flag of the USA was the largest flag we own, and was clearly flying on the roof of the hotel.  She quickly mumbled "never mind" and walked out of my office as quickly as she had walked in.

Q.  Does the program ever create controversy over the flag(s) that are flying?

A.  We have had coincidences of flying flags in our normal alphabetical order, when a flag of a country with which the US had previously been at war, and was now in peace with, was flying on a particularly historic date.  For example, one year on December 7, we were flying the flag of Japan.  We got a few phone calls that day scolding us for our recognizing that country on the anniversary of Pearl Harbor Day.

Q.  What kinds of good things have happened that you can share?

A.  In addition to having our guests happily surprised and delighted because we have honored their special requests, we have also had some nice "happy coincidences" where we have inadvertently been flying the flag of a country when we have been visited by a particular group of people who are from that country, and they just happened by.  Many photographs have been taken in the front of the Hawthorne Hotel with a special flag.

Q.  If I want to request a particular flag or flags be flown, how do I go about making that request?

A.  Please call us at 978-825-4444 or 978-825-4322.  If you reach our voicemail, leave us a message with the details of your request and we will make every effort to honor your request.  Remember we can only fly the flags we have, which are all the flags of the member nations of the UN, and the flags related to the United States of America (states, territories, protectorates, etc.)


We hope to see you here!

Juli