The Historic Hawthorne Hotel, Salem, Massachusetts, USA, maintains this blog to help us keep in touch with our guests, our staff, and our community, as well as to document interesting and unusual happenings here at the Hotel, as well as in Salem.
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Juli Lederhaus, General Manager
This week all the managers gathered together to award Melissa Kelly of our front desk team with the award for the Full-time Employee of the Month.
Here you see us surprising Melissa while she is checking in one of our favorite guests. He really enjoyed seeing the process, and was especially supportive of how great the customer service experience is here at the Hawthorne Hotel.
Melissa clearly enjoyed being the center of attention on this particular afternoon.
Left to right: Lucie Ogeron, Front Office Manager; Melissa Kelly; Andy Seidel, Evening Manager
Thanks so much Melissa, for taking such great care of our guests! And for being our television star as well!!
I hope you will join me in congratulating Melissa the next time you are in the Hawthorne Hotel.