Tuesday, September 25, 2012

Two Happy Endings in One Morning

Lost and Found in Hotels

If you have read this blog for any length of time, you will already know our opinion about dealing with Lost and Found.  If you are new to this blog you can easily do a search on any topic, so feel free.  The short answer is that it is a hassle that (some) people can be careless, especially because the most common reaction is to blame the hotel staff for taking their things.

So, when we have a day that starts off like this one did it often seems like it is not going to be a good day.  However, today both situations were resolved, each with a happy ending.

The first thing this morning we received a phone call from a guest who felt certain they had left a special luggage-insert laundry bag on their bed yesterday, and when they returned it was gone.  We searched the laundry high and low, going through everything (read a lot of bins of soiled linens) to try to find this cloth bag, and then searched the room thinking maybe it could have fallen behind the bed.  No luck.
Something like this.
Everyone was depressed because this was something important to our guest, and they were sure our housekeeper had something to do with its disappearance.  We offered the guest an apology in the form of something that would show our seriousness, and simply asked if they found it upon returning home to let us know, because we really felt that housekeeper would never be so careless.

About 10 minutes ago I received a phone call from the guest.  The item was found in the trunk of their car.  It had never even been in the hotel.  Thanks all around, and a nice tip for the housekeeper was in the offing for "offending" her (guest's words.)

Happy ending number one.

The second call was from a guest who was missing a wedding band. They last remember seeing it on the edge of the sink or the shower.  In that case we had to wait until the guests who were currently occupying the room checked out.

For illustration purposes only.

As the guests departed that room they turned in the ring that they had found wedged in the drain of the bathtub.  We are so happy to have honest guests!

Happy ending number two.

Lessons to be learned, dear guests?

Please remember that our staff members are very honest, here at the historic Hawthorne Hotel, and it is a good practice to not put small things near drains, because you never know about the situation that could occur.

I hope to see you here.

Juli


No comments:

Post a Comment