Saturday, November 20, 2010

Hawthorne Team Member Goes Above and Beyond

It is always a pleasure to receive a handwritten note of thanks from a satisfied guest. It is not every day that we receive a note from a visitor who didn't actually get to stay with us!

The week prior to Halloween was a busy one in Salem, especially at the Hawthorne. An out of town visitor arrived at the hotel without a reservation and found we were sold out. Rather than turn her away, Elisabeth, our front desk clerk, assisted until overnight accommodations were found at another hotel.

We thought you'd like to see the handwritten card of thanks.

Just click on the image to enlarge it for easier reading.  We hope to see you here ~


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