Wednesday, May 19, 2010

A Thank You on Top of a Thank You

Salem, MA ~~

Special Attention is important to us. Here is a copy of some emails and photos we received that tell the story without any help from me.

I received this email from Penny Petronzio, our Dining Services Manager.

Alana is a student at North Shore Technical High School and was just accepted into the Culinary Arts Program. Her Aunt Pat called me ahead of time to see if the Chef would come out and say hello and Chef Ken went one step further and gave her a tour of the kitchen.

This was Alana’s birthday!



From: Pat
Sent: Saturday, May 08, 2010 3:06 PM
To: Penny Petronzio
Subject: Take a look at my photo(s)

Hi Penny,

Thank you again, for a wonderful visit to the Jazz Brunch last Sunday, you and your staff are the Epitomy of Customer Service


Pat B and Alana T

From: alana@
Sent: Friday, May 14, 2010 1:19 PM
To: Penny Petronzio
Subject: Thank you

Dear Penny,

Thank you so much for making my birthday a special one. The Staff was
incredibly nice, especially the executive sous chef Ken, and our
waitress, Angie. The hospitality and friendliness of both you and your
staff was outstanding. I can't thank you enough. I loved the kitchen
tour, and the food was delicious as well. Again, thank you so much,
and thank you for making my birthday a truly fantastic time.

I hope to see you again!

~Alana T


If we can help you with some special attention while dining at the historic Hawthorne Hotel, please call our Dining Services Manager at 978-825-4360.

We hope to see you here.


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