Sunday, April 11, 2010

Our Corporate Clients Love Us, Too!

This is an excerpt from an email that one of our sales managers recently received from a very satisfied guest. We just love hearing things like this, because it validates the effort that we all put into our work here at the historic Hawthorne Hotel in Salem, MA.

I hope you enjoy getting a peek at what we see.

Juli

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Thomas,

Thank you so much for making all of your efforts to ensure my stay and the stay of all others at the wonderful Hawthorne Hotel are a reality. I sincerely appreciated your call and follow up concerning my stay with you this week.

I can assure you I am a loyal customer because of the follow up and professionalism that you and other staff members pride themselves on. It is what makes this hotel special and one of the few I stay at that is not a national chain due to the level of service and at home feeling you and the team bring to the table.

All the best and I will see you again very soon.

Jim

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