Tuesday, January 12, 2010

Whirlwind Days at the Hawthorne Hotel

Some people think that during the winter time I might have lots of time on my hands because our business levels are not as crazy as they are in the summer and fall. But that is not the case, because in the winter time we are busy doing things that will assure the successful operation of the hotel the rest of the year.

Right now we are doing several such projects. The most pressing one, in addition to finalizing budgets for 2010, is installing a totally new property management system. This is a very time-consuming project, involving converting of all our existing records, while at the same time receiving training at every level that touches these records, from sales, to accounting to the front desk, as well as layers of management.

So, if you notice that our on-line reservations system is not working right now, please be assured this is only a temporary condition, and the new system should be up and running within the next week, perhaps sooner. In the meantime, please feel free to call us at 978-744-4080 or 800-729-7829 to allow one of our reservations agents to assist you with your reservations needs.

Thank you for your patience.


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