Wednesday, January 14, 2009

A nice email about one of our front desk agents here at the Hawthorne Hotel

Dear Juli:

Patrons are usually quick to offer their disapproval and slow to offer praise. I wanted to take a few moments to offer some well-deserved praise of one employee in particular, Abby Lincoln.

Abby made my stay at the Hawthorne memorable. Her attention to detail and willingness to go the extra mile was exemplary. Her demeanor and attitude was in keeping with the highest level of professionalism in the hospitality industry.

This past weekend was my first visit to Salem and I must tell you that I enjoyed myself immensely. I have no doubt that I will be visiting the Hawthorne again.

I would also like to add my appreciation to the rest of the Hawthorne staff for their dutiful service and approach to customer service. Please share my comments and appreciation with management and, more importantly, with the employees themselves.

Sincerely grateful,

Luis J. Pomales


  1. Anonymous7:26 PM

    Steller Work Abby!

    And team at the Hawthorne

  2. Anonymous8:05 PM

    way to go Abby, well deserved!!!