. . . here are a few from recent mail and comment cards:
Dear Ms. Lederhaus,
I wanted to write to you and compliment you once again on making our stay at the Hawthorne a very memorable occasion. My husband and I have come to your hotel for the past few years trying to return at least twice a year. We find the same great service and staff who are always friendly and willing to help make our stay a pleasant one. The last trip this past week one of your staff even took time out to check our pillows making sure they were foam and not feather as we are both allergic to feather. His name was Tom and he was the bell boy or maintenance man, I believe. We found the maids to be very nice and thorough.
Your hotel is very inviting and we love to sit in the lobby and meet and greet new guests directing them to the right attractions and meeting their dogs as we always travel with our dogs. This year we have two dogs and it meant a lot to us to be welcome in such a spectacular hotel with them. We respect the fact that you allow dogs and take every precaution so they do not offend any guests. We find your location great with the commons and we spend a lot of time just living in your hotel. We have gone beyond the regular tourist and have many friends we seek out in local businesses when we return.
Again, thank you very much for being a part of our life.
Marie & Gary (last name withheld for their privacy)
PS We have experienced ghostly appearances in various rooms with no ill effects.
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And this, from a comment card, guests were from Smithfield, Rhode Island:
Wonderful getaway to a historical, educational environment, also offering fantasy, creativity, imagination, magic & hope. Please thank Shannon at the front desk for her welcome -- open and warm.
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From San Francisco, California, a guest writes:
Remarkable place -- service is A-1. Thank you so much and the special rates were some surprise (we offered these guests a bereavement rate due to the circumstances of their stay with us.)
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From Voorhees, New Jersey, we read Isabel's comments:
Great place, we will recommend it. Keep it up, personal service is a joy nowadays.
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And finally, this was also from a comment card, guests from Medford, Massachusetts:
I had a lovely 4-day Elderhostel stay, & the food and service is excellent!
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I hope you enjoy reading these snippets from our guests' writings about the Hawthorne Hotel. We try every day to offer the North Shore of Boston's most personal hotel experience. When we read these kinds of comments, it makes all of the trying worthwhile.
Juli