Sunday, December 21, 2014

Hawthorne Hotel's Flags of the Week ~~ December 22 through December 28, 2014

Monday, December 22 Ireland and Maine          

Tuesday, December 23 Israel and Maryland
Wednesday, December 24 Italy and Massachusetts                                 
Thursday, December 25 Jamaica and Michigan                           
Friday, December 26 Japan and Micronesia

Saturday, December 27 Jordan and Minnesota    
Sunday, December 28 Kazakhstan and Mississippi

*Denotes special request 

FAQs about our Flag Program

Q.  Why do we have a "flag program" here at the Hawthorne Hotel?

A.  Our owner instituted this program as a way to encourage anyone who comes in contact with us here in Salem, or at our hotel, to think more globally, rather than parochially, about the world we live in.  He believes that the world would be better off if we all thought about the fact that there are other places, other cultures, to understand and appreciate.

Q.  How long has this program been in existence?

A.  While I do not have the exact date it was started, I know that it was fully operational when I arrived at the Hawthorne Hotel as General Manager in the Spring of 1999, so likely at least since 1998 and possibly longer.

Q.  Where are the flags flown?

A.  The country flag flies to the right of the front door as you face the hotel, and the state flag flies on the left.
Q.  How are the flags chosen?

A.  The Hawthorne Hotel owns all of the flags of the member nations of the United Nations, so we fly those flags for the "country" flag, in alphabetical order.  The hotel also owns all of the flags of the states and related protected entities of the United States, and those are also flown in alphabetical order.

Q.  Are there any exceptions to which flags are flown on a particular day?

A.  Yes, we take special requests from guests who will be staying in the hotel, having a function in the hotel, from our staff members, and even from people in the community.  If someone calls us with even a mildly compelling request, we generally honor that request, on a first-call basis.

Q.  What about "Old Glory" -- the flag of the United States of America?

A.  That flag is always flying on the roof of the Hawthorne Hotel.   One day a woman marched into my office and gave me a huge piece of her mind along the lines of how dare we fly the flag of XXX country instead of the flag of the USA.  She ranted on and on for a few minutes before I could interrupt her to tell her that the flag of the USA was the largest flag we own, and was clearly flying on the roof of the hotel.  She quickly mumbled "never mind" and walked out of my office as quickly as she had walked in.

Q.  Does the program ever create controversy over the flag(s) that are flying?

A.  We have had coincidences of flying flags in our normal alphabetical order, when a flag of a country with which the US had previously been at war, and was now in peace with, was flying on a particularly historic date.  For example, one year on December 7, we were flying the flag of Japan.  We got a few phone calls that day scolding us for our recognizing that country on the anniversary of Pearl Harbor Day.

Q.  What kinds of good things have happened that you can share?

A.  In addition to having our guests happily surprised and delighted because we have honored their special requests, we have also had some nice "happy coincidences" where we have inadvertently been flying the flag of a country when we have been visited by a particular group of people who are from that country, and they just happened by.  Many photographs have been taken in the front of the Hawthorne Hotel with a special flag.

Q.  If I want to request a particular flag or flags be flown, how do I go about making that request?

A.  Please call us at 978-825-4444 or 978-825-4322.  If you reach our voicemail, leave us a message with the details of your request and we will make every effort to honor your request.  Remember we can only fly the flags we have, which are all the flags of the member nations of the UN, and the flags related to the United States of America (states, territories, protectorates, etc.)

We hope to see you here!


Saturday, December 20, 2014

Guest Newsletter for Sunday, December 21

Here is the Hawthorne Guest Messenger for Sunday, December 21, 2014.

Hotel Notes
Try our Pork Tenderloin in Nathaniel’s Restaurant with roasted pear and sage glace, roasted sweet potatoes, herbed green beans
Twenty-five ~~ Demi-Portion Eighteen

Weather Forecast   
Some rain and snow throughout the day. High 36F.

What’s Happening in Salem this week
A Very Grinchy Holiday Special
Sunday, December 21 at 11:00am to 12:00pm
Gallows Hill Museum/Theatre 7 Lynde Street, Salem, MA
A fun, comic re-telling of the classic holiday tale with music, holiday antics and audience interaction. The show features Max the dog, The Who family, Thing One and Thing Two, and actor/comic Erik Rodenhiser as The Grinch! A fantastic holiday event for all ages! After the show, kids can meet The Grinch and tell him what they want for Christmas! Photos too! Reservations strongly recommended, $13.00 per person, Special Family Rate of $43.00 for a family of four.

VIP of the Day
The Hawthorne Hotel would like to welcome their VIP of the day Diane Burkhardt!

Flags of the Day

This Day in History
On this day in 1968, Apollo 8, the first manned mission to the moon, is successfully launched from Cape Canaveral, Florida, with astronauts Frank Borman, James Lovell, Jr., and William Anders aboard. On Christmas Eve, the astronauts entered into orbit around the moon, the first manned spacecraft ever to do so.

I hope to see you here!


Nice Thank You Post

Today this post showed up on our FaceBook page.  Since not everyone who reads our Blog is a follower on FaceBook, I thought this could be today's blog post.

I hope you enjoy it as much as we do.


I just wanted to say a quick amd very large thank you to the beautiful Hawthorne Hotel. My wedding was held there in september and i couldnt have asked for more. I want to send a special thank you to Alaina and Liz who were our coordinators and were absolutely phenomenal. My wife and i had an amazing time as did all of our guests. The staff was amazing handling all of our guests requests and making sure everything was perfect. We will absolutely be back for our anniversary for years to come. Once again a huge thank you and Merry Christmas! Love always Kelly and Phil McRae est 9-13-14

I hope to see you here.


Friday, December 19, 2014

Guest Newsletter for Saturday, December 20

Here is the Hawthorne Guest Messenger for Saturday, December 20, 2014.

Hotel Notes
Come check out our Nathaniel’s Winter Menu! Nathaniel’s is open every day for dinner from 5PM to 9PM. You can stop by at any point during the day to check out the menu, or visit our website and select the Dining page.

Weather Forecast   
Cloudy with a few flurries. Temperatures in the mid to upper 30s.

What’s Happening in Salem this week
The Judy Garland Christmas Special w/ Bea Arthur & Ethel Merman
Get ready for "Brunch and Judy!" "The Judy Garland Christmas Special" will play Saturday's at 2:30 PM (room opens for Brunch seating at 1:30) At The Opus Underground. You never know who might ring Judy's bell for the evening.
Tickets start at $30

VIP of the Day
The Hawthorne Hotel would like to welcome their VIP of the day Arianna Knapp!

Flags of the Day

This Day in History
On this day in 1989, the United States invades Panama in an attempt to overthrow military dictator Manuel Noriega, who had been indicted in the United States on drug trafficking charges and was accused of suppressing democracy in Panama and endangering U.S. nationals. 

I hope to see you here!


A Delightful Thank You Note

We are people pleasers.  That is what we do in the hospitality business.  So when we get a great "thank you" note, we really get excited because we know we were successful.  That was the case when this lovely note arrived here earlier this month.

I hope you enjoy reading it as much as we did.  And to make it easy for you, I have typed out the contents below this image:

Dec. 5, 2014

To whom it may concern,

Thank you for a pleasant stay on Dec. 4 in Rm 420.  The room was bright, warm and cheery.  The staff was very helpful and accommodating.  Your lobby was beautifully decorated -- it makes you happy just to look at it!

Have a pleasant and productive holiday season.

Virginia Manning


Thank you Virginia, and Happy Holidays to you as well.

We always hope to see you here -- all of you!


Juli Lederhaus
General Manager

Thursday, December 18, 2014

Guest Newsletter for Friday, December 19

Here is the Hawthorne Guest Messenger for Friday, December 19, 2014.

Hotel Notes
The Hawthorne Hotel would like to congratulate Sara Desmond and Michael Varone on their wedding day! We are so pleased to be your home away from home on this special occasion. Please let us know if we can be of any assistance during your stay. Cheers!

Weather Forecast   
A bit cooler with a mix of sun & clouds. Temps in the upper 30s.

What’s Happening in Salem this week
Some fun events to check out this weekend:
O'Neill's Live Irish Music every Friday, Saturday, and Sunday evening. Enjoy a Guinness to the tunes of the Emerald Isle.
Every Friday night, Rockafellas’s hosts a live band. Come by and check out Hot Mess per forming from 9PM to 1AM.
Murphy’s Pub offers DJs and dancing every Friday and Saturday night from 9PM to 1AM!
Brodie’s Seaport CafĂ© is proud to host a live Blues Band called the Thrift Store Project tonight and tomorrow nights from 9PM to 12AM!
Opus will also have live music, an American rock band by the name of RICE from 9PM to 12AM.

VIP of the Day
The Hawthorne Hotel would like to welcome their VIP of the day Sarah Hughes!

Flags of the Day

This Day in History
On this day in 1997, director James Cameron's epic drama Titanic opens in theaters; it will go on to become the highest-grossing movie in history. Titanic catapulted its young stars Leonardo DiCaprio and Kate Winslet to international fame and won 11 Academy Awards, including Best Picture, Best Director and Best Music.

I hope to see you here!


Megan Campbell Our Manager of the Third Quarter

Today we honored our third Manager of the Quarter for 2014, in recognizing Megan Campbell for all the "extra" things she does over and above doing a great job of running her department here.  Megan is our Housekeeping Director, and as such she takes care of the cleanliness of the hotel's guest rooms and our public spaces.  She also runs the laundry, and makes sure that there is great communication between the Front Desk and the Housekeeping Department.

Here in this first photo you see the surprise on her face as I read the letter (something I traditionally write to the Manager of the Quarter) out loud to the assembled managers when I present this award at the regular managers' meeting.

Megan really appreciated the look of her award, saying the colors in the blown glass were her favorites.  We are happy to make her happy!

As for the things Megan does for us that are "over and above" her regular job description, I thought you would like to know that every year for the past 5 years or so she has designed the logo for our annual Halloween party, and done a spectacular job of it indeed.

In addition, Megan is very adept at space planning, and she has helped us with a number of projects, such as redesigning the layout and use of the space we have for a staff locker room, redesigning the work flow for the front desk renovation (which we have planned for this winter) and she is currently working on a master organization plan for the entire "heart of the hotel" for our storage spaces.

We hope you will join us in congratulating and thanking Megan for all that she does for the benefit of both our hotel guests, and our hotel staff members.  It is such a pleasure having team members who take so much pride in what they do that they go above and beyond their normal work, and give of their talents to the benefit of us all.  THANK YOU, Megan!!


Juli Lederhaus
General Manager

More From Our Wedding Blog

Because some of the things that we post on our wedding blog have an "interest circle" that we see as being more than simply a wedding, we like to cross-post about them here.

This post that we did earlier this week is one such creation.  I hope you take the time to read it all.

Looking back just a few years.

I hope to see you here.


Juli Lederhaus
General Manager

Wednesday, December 17, 2014

Guest Newsletter for Thursday, December 18

Here is the Hawthorne Guest Messenger for Thursday, December 18, 2014.

Hotel Notes
Come check out our Nathaniel’s Winter Menu! Nathaniel’s is open every day for dinner from 5PM to 9PM. You can stop by at any point during the day to check out the menu, or visit our website and select the Dining page.

Weather Forecast   
Partly sunny with temperatures in the low 40s.

What’s Happening in Salem this week
The Peabody Essex Museum presents In Plain Sight: Discovering the Furniture of Nathaniel Gould! Revealing 20 exemplary works of Gould's furniture alongside paintings, archival materials, decorative arts and digital media elements that provide insight into the makers and consumers of 18th-century American design and culture.

VIP of the Day
The Hawthorne Hotel would like to welcome their VIP of the day John Kennedy!

Flags of the Day

This Day in History
On this day in 1620, the British ship Mayflower docked at modern-day Plymouth, Massachusetts, and its passengers prepared to begin their new settlement, Plymouth Colony.

I hope to see you here!


PEM + Favorite Things

On my personal list of favorite things about living and working in Salem, MA is the Peabody Essex Museum (PEM).  It is such an awesome presence in so many ways.  Here are a few of the reasons, over and above their excellent installations and programs, why this  institution made my list:

1.  The Gift Shop -- Actually two awesome spaces filled with all manner of things.  Not the usual "museum gift shop" stuff either -- it is always fun to go shopping there!  And you don't have to pay admission to go in, so just stop by and shop as you please.  Oh, and if you are a member you get 10% off in this special store.

2.  A staff member -- and his name is Jim Drago.  Jim is one of the security guards, and his story is best told in this video that I hope you will watch.  Jim has a great sense of humor that comes shining through.  Don't miss it!  Jim Drago, Awesome Friend at PEM

3.  Connections.  This is the magazine for members, and it is a terrific piece.  Well-written and sent out to members six times a year, I always discover something interesting by reading it.  This month's edition has an article entitled Found Treasure, by Susan Flynn who is the Managing Editor of Connections.  I scanned it here for you in case you are not a member and therefore don't receive this magazine.    So, this is reason number-two of many reasons why you should be a member of PEM

If you click on the image that should enlarge it on your screen so that you can read the article.  It is fascinating and worth the effort!

4.  The Atrium.  This great space is so wonderful to have in our midst.  There is a Cafe there which has delicious simple food such as soups, sandwiches (on A & J King's great bread), salads, pastries and snacks.  You can go to the Atrium (again, without having to pay admission) to simply sit and have a cup of delicious coffee or Harney and Sons' great tea, or a meal or whatever, and enjoy the daylight streaming in no matter the weather outside.  A true gem of a spot for Salem.

So there you have it -- a fabulous museum with a lovely list of "extras" for you to consider.

I hope to see you here, or there.


Juli Lederhaus
General Manager