Monday, September 01, 2014

Another Talented Hawthorne Team Member

Banquets team member Neil Carlill is no stranger to the world of music. In fact, we think our native of  Ripon, England, might be the only member of the Hawthorne team to have not only a great website, but also a well-detailed, individual Wikipedia page. Neil was the founder of Delicatessen and a member of Lodger, both contracted UK acts which charted in the 1990s. Neil has worked on a number of projects since, recently playing as Harvey Mapcase with bandmates Doug Allen and Matt White.

On August 18, 2014, Harvey Mapcase released its debut album, Dot Kill Dot. Though Neil has worked on many projects over the years, this is the first of his records to be produced 100%      independently under the King Harvey Records label, a freedom that allowed him to combine his passion for music with his passion for birds.

Neil Carlill with a copy of Dot Kill Dot
The album cover features a beautiful painting created by artist Junko Suzuki of Portland, OR,    specially for this project, as well as several photographs of rehabilitated birds taken by Shawn    Martin, also of Portland. Neil hopes that the stunning images and excellent package will convince listeners to purchase the hard copy, rather than digital versions available through iTunes and other such services. Half of the proceeds from Dot Kill Dot will go to support Cape Ann Wildlife, where Neil has brought several rescued birds over the years to be cared for by his friend Jodi Swensen.

A beautiful photograph of the album from the Harvey Mapcase website
Thank you, Neil, for sharing an advanced copy of this excellent album! For more information on Neil, Harvey Mapcase, or how to purchase Dot Kill Dot, visit

I hope you enjoy learning a bit more about one of our team members here at the Hawthorne Hotel.


Sunday, August 31, 2014

Hawthorne Hotel's Flags of the Week ~~ September 1 through September 7, 2014


Monday September 1 South Africa and Kentucky 
Tuesday September 2 Spain and Louisiana                             
Wednesday September 3 Sri Lanka and Maine          
Thursday September 4 Sudan and Maryland 

Friday September 5 Suriname and Massachusetts

Sri Lanka

Saturday September 6 Swaziland and Michigan                                          
Sunday September 7 Switzerland and Micronesia                        

*Denotes special request 

FAQs about our Flag Program

Q.  Why do we have a "flag program" here at the Hawthorne Hotel?

A.  Our owner instituted this program as a way to encourage anyone who comes in contact with us here in Salem, or at our hotel, to think more globally, rather than parochially, about the world we live in.  He believes that the world would be better off if we all thought about the fact that there are other places, other cultures, to understand and appreciate.

Q.  How long has this program been in existence?

A.  While I do not have the exact date it was started, I know that it was fully operational when I arrived at the Hawthorne Hotel as General Manager in the Spring of 1999, so likely at least since 1998 and possibly longer.

Q.  Where are the flags flown?

A.  The country flag flies to the right of the front door as you face the hotel, and the state flag flies on the left.
Q.  How are the flags chosen?

A.  The Hawthorne Hotel owns all of the flags of the member nations of the United Nations, so we fly those flags for the "country" flag, in alphabetical order.  The hotel also owns all of the flags of the states and related protected entities of the United States, and those are also flown in alphabetical order.

Q.  Are there any exceptions to which flags are flown on a particular day?

A.  Yes, we take special requests from guests who will be staying in the hotel, having a function in the hotel, from our staff members, and even from people in the community.  If someone calls us with even a mildly compelling request, we generally honor that request, on a first-call basis.

Q.  What about "Old Glory" -- the flag of the United States of America?

A.  That flag is always flying on the roof of the Hawthorne Hotel.   One day a woman marched into my office and gave me a huge piece of her mind along the lines of how dare we fly the flag of XXX country instead of the flag of the USA.  She ranted on and on for a few minutes before I could interrupt her to tell her that the flag of the USA was the largest flag we own, and was clearly flying on the roof of the hotel.  She quickly mumbled "never mind" and walked out of my office as quickly as she had walked in.

Q.  Does the program ever create controversy over the flag(s) that are flying?

A.  We have had coincidences of flying flags in our normal alphabetical order, when a flag of a country with which the US had previously been at war, and was now in peace with, was flying on a particularly historic date.  For example, one year on December 7, we were flying the flag of Japan.  We got a few phone calls that day scolding us for our recognizing that country on the anniversary of Pearl Harbor Day.

Q.  What kinds of good things have happened that you can share?

A.  In addition to having our guests happily surprised and delighted because we have honored their special requests, we have also had some nice "happy coincidences" where we have inadvertently been flying the flag of a country when we have been visited by a particular group of people who are from that country, and they just happened by.  Many photographs have been taken in the front of the Hawthorne Hotel with a special flag.

Q.  If I want to request a particular flag or flags be flown, how do I go about making that request?

A.  Please call us at 978-825-4444 or 978-825-4322.  If you reach our voicemail, leave us a message with the details of your request and we will make every effort to honor your request.  Remember we can only fly the flags we have, which are all the flags of the member nations of the UN, and the flags related to the United States of America (states, territories, protectorates, etc.)

We hope to see you here!


Guest Newsletter for Sunday, August 31

Here is the Hawthorne Guest Messenger for Sunday, August 31, 2014.

Hotel Notes
The Hawthorne Hotel would like to send out a warm welcome and Congratulations to Sheila Keane & Andrew Funderburk on their special day! We are so happy to be your home away from home during this exciting time. If you or your guests should need anything at all please let us know!

Weather Forecast   
Warmer, humid with a mix of clouds and sun. Highs in the low to mid 80s.

What’s Happening in Salem this week
A free community screening of the award-winning film Good Will Hunting!
The event will take place on Sunday August 31st at 7.30pm at CinemaSalem in Salem, MA. Collected donations will directly benefit local and national suicide prevention and mental health charities.

VIP of the Day
The Hawthorne Hotel would like to welcome their VIP of the day, Juergen Hepberger!

Flags of the Day

This Day in History
On this day in 1935, President Franklin D. Roosevelt signs the Neutrality Act, which he calls an "expression of the avoid any action which might involve [the U.S.] in war." The signing came at a time when newly installed fascist governments in Europe were beginning to beat the drums of war.

I hope to see you here!


Saturday, August 30, 2014

Calder and Abstraction: From Avant-Garde to Iconic

If you are a visitor who likes to make PLANS, be sure to read this article and put this on your "must-see" list for your upcoming visit to #SalemMA.  This exhibit will be here from September 6 through January 4, 2015.

The Hawthorne Hotel has a great PEM package which includes admittance to the Museum as well as a nice gift shop credit for your shopping pleasure at this great museum's awesome gift shop.

I hope to see you here.



Calder and Abstraction: From Avant-Garde to Iconic


 SALEM, MA -- The Peabody Essex Museum (PEM) is pleased to be the exclusive East Coast venue for Calder and Abstraction: From Avant-Garde to Iconic. Organized by the Los Angeles County Museum of Art (LACMA) and in collaboration with the Calder Foundation, this exhibition brings together 40 sculptures by one of the most influential and innovative artists of the 20th century. Featuring mobiles, stabiles and maquettes made between the 1930s and the late 1960s, this exhibition celebrates Alexander Calder’s pivotal contributions to modern art and his revolutionary approach to sculpture. Calder and Abstraction is on view at PEM September 6, 2014, through January 4, 2015.


Come celebrate the artist whose revolutionary approach to sculpture influenced the course of modern art and continues to inspire viewers today.

11 am - noon | PANEL DISCUSSION: Redefining Sculpture | Morse Auditorium
Join Lynda Roscoe Hartigan, PEM’s James B. and Mary Lou Hawkes Chief Curator, as she hosts a panel discussion with Stephanie Barron, chief curator of modern and contemporary art at the Los Angeles County Museum of Art and curator of the exhibition, and Jed Perl, art critic for The New Republic and author of a forthcoming Calder biography. Reservations by September 5.

Noon - 4 | ART MAKING: The Simple, Expressive Line | Atrium
A master of the simple, expressive line, Calder’s gift is clear in his first book Animal Sketching. Try your hand at creating a character inspired by Aesop’s fables.

12:30 and 3 pm | GALLERY TOURS: Calder and Abstraction | Meet at information desk
Join our docent guides for an in-depth tour of Calder’s mobiles and stabiles. Tickets available day of program.

1 pm | FILM: Works of Calder| Morse Auditorium
This short film, with music by John Cage, illustrates how the artist drew on nature as a source of inspiration. Tickets available day of program. A Q and A with author Jed Perl follows the film.

2 pm | FILM: Calder: Sculptor of Air | Morse Auditorium
This film, directed by François Lévy-Kuentz, retraces Calder’s unique artistic quest and explores his masterpieces. For older teens and adults. Tickets available day or program.

Calder and Abstraction was organized by the Los Angeles County Museum of Art, in cooperation with the Calder Foundation, New York. This exhibition is supported by an indemnity from the Federal Council on the Arts and the Humanities. Carolyn and Peter S. Lynch and The Lynch Foundation provided generous support. The AMG Foundation and Eaton Vance Investment Counsel sponsored the exhibition. The East India Marine Associates of the Peabody Essex Museum provided additional support.

Images from the LACMA installation of Calder & Abstraction: From Avant-Garde to Iconic, November 24, 2013–July 27, 2014.

Friday, August 29, 2014

Manager of the Quarter, Elizabeth Buchanan

After a bit of a hiatus, we have re-introduced our Manager of the Quarter Award program for 2014.  The first Manager of the Quarter is Elizabeth Buchanan, who is our Evening Manager.

As part of what Elizabeth does, she deals with a broad range of guest and employee issues, and she does it all in the evening when most of us have gone home.  She often must handle some of the most vexing issues just because of the time of day that she covers, but she always does so with a smile, and  she has an evenness to her temperament that makes her ideal for this role.

Andy Seidel, Front Office Manager, congratulating Elizabeth Buchanan, Evening Manager

Elizabeth Buchanan, Manager of the First Quarter, 2014
 Here is the letter that I presented to her as part of her award:

August 27, 2014

Elizabeth Buchanan
Evening Manager
Hawthorne Hotel, 
Salem, MA  01970

Dear Elizabeth:

It did not take us long to decide who should be our first manager of the quarter for 2014.  We the following criteria and your accomplishments this past quarter came immediately to mind:

Results:  What kind of results did you produce during this Quarter?  I firmly believe that results do not lie.  Results are the end of a lot of work, and they are obvious.  

Guest Relations:  In the performance of your job, what kind of impact did you have in the production of high standards of guest relations, on behalf of the Hawthorne Hotel?

Dedication:  How much are you committed to your job at the Hawthorne?

Interpersonal Relations:  Knowing that we have both internal and external ‘customers’ how well did you serve not only your external customers (our guests), but how well did you do in serving the needs of the team of Hawthorne Hotel staff members, in the furtherance of all of our goals?

Professionalism:  In the production of results for the Hawthorne team, how did you complete each of your designated tasks?

In considering all of these objectives, I found you to be a person who:

Accomplished all that was required not only in the first quarter, but also in this past quarter, and have done so with a staunch attitude of never give up and always keep smiling, no matter the circumstances.

Is thoroughly professional in each and every aspect of your job, from handling the toughest guest in a MOD capacity, to assuring that every project you tackle is done both thoroughly and rapidly.

Is extremely well regarded by all of the team members in the hotel.

Is an outstanding leader who brings out the best in the people you work with, creating a true “management-by-example” in everything you do.

Consistently earned the highest marks and persistent praise from every member of the hotel staff for dedication, cooperation and professionalism.  This includes the accounting office, because all of the financial issues you handle are always properly completed.

Is highly regarded by the guests she assists because of her friendly nature and helpful attitude.

Takes the most excellent photos for the blog, and does so with great dedication.

As a token of appreciation for a job well done, it gives me great pleasure to name you, Elizabeth Buchanan, as our Manager of the Quarter for the first quarter of 2014.

Thank you Elizabeth!


Juli Lederhaus
General Manager

I hope you will join me in congratulating Elizabeth!


Thursday, August 28, 2014

Guest Newsletter for Friday, August 29

Here is the Hawthorne Guest Messenger for Friday, August 29, 2014.

Hotel Notes
Want to beat the Summer heat? Try out our Cocktail of the Week the Altos Oasis Especial! Made with agave tequila, cranberry juice, orange juice and splash of triple sec! Perfect to end a long day in the sun!

Weather Forecast   
Mostly sunny, very nice with temperatures in mid-70’s.

What’s Happening in Salem this week
A free community screening of the award-winning film Good Will Hunting!  The event will take place on Sunday August 31st at 7.30pm at CinemaSalem in Salem, MA. Collected donations will directly benefit local and national suicide prevention and mental health charities.
VIP of the Day
The Hawthorne Hotel would like to welcome their VIP of the day, Julie Winnick!

Flags of the Day

This Day in History
Hurricane Katrina makes landfall near New Orleans, Louisiana, as a Category 4 hurricane on this day in 2005. Despite being only the third most powerful storm of the 2005 hurricane season, Katrina was the worst natural disaster in the history of the United States. After briefly coming ashore in southern Florida on August 25 as a Category 1 hurricane, Katrina gained strength before slamming into the Gulf Coast on August 29th.

I hope to see you here!


We Love Surprises

A few weeks ago a member of our team, Alaina Ferriero who is one of our Catering Sales Managers contacted me to ask if she could nominate my assistant, Kayleigh Merritt, for the Part-Time Employee of the Month for August.  I happily agreed, and then we started strategizing how we could do this since Kayleigh takes the minutes at the Managers' meeting where we do the nominations, and basically knows everything that is going on in the hotel.

We developed a way to do this secretly, and not only managed to have her elected to this honor by acclamation, but also were able, with the volunteer help of Jessica Wright, to prepare all the documents for presentation to her at the meeting.

Here are the photos that Jessica took at the meeting:

 And here are the more formal photos that we took in front of the Hotel later in the day.  Oddly enough, and totally happenstance, it turned out that we were flying the Irish flag today, and that is Kayleigh's heritage, so she was thrilled for us to get the flag into the photo.

Kayleigh has been part of the Hawthorne team for about a year and a half, and we are so very happy to have her as part of our awesome group of associates.  She does a terrific job in everything she touches, from the meeting minutes, to handling correspondence, to writing a wonderful monthly employee newsletter and much more.

Special thanks to Kayleigh, and congratulations!

Also, special thanks to Alaina and Jessica for their help in orchestrating this surprise, down to the finest detail, and to Jessica for doing the photography.  What a great team we have here at the Hawthorne Hotel!